Forum Discussion

jdd1.2023's avatar
jdd1.2023
Honored Guest
2 years ago
Solved

[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

Is anyone working on the Quest 3 elite battery issue?  It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.
charging
elite strap
Headset
Meta Quest 3
  • TheAntiSocializer's avatar
    TheAntiSocializer
    2 years ago

    We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

jdd1.2023's avatar
jdd1.2023
Honored Guest
2 years ago

Hi, I called Mets customer service and they said based on the serial number that I was eligible for a replacement.  They were going to send one but it was faster to return for a new one locally.  The new strap and battery work as expected.  They also said that it is not a firmware issue.

xrm550's avatar
xrm550
Expert Protege
2 years ago

Once again, can you please upload proof that this isn't software/firmware related?