Forum Discussion

jdd1.2023's avatar
jdd1.2023
Honored Guest
2 years ago
Solved

[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

Is anyone working on the Quest 3 elite battery issue?  It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.
charging
elite strap
Headset
Meta Quest 3
  • TheAntiSocializer's avatar
    TheAntiSocializer
    2 years ago

    We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

thad33m0n's avatar
thad33m0n
MHCP Member
2 years ago

I'm curious as to why some replacement headsets are working and other people have gone through 4 of them with no luck. Wondering if it has something to do with bad batches we could distinguish from either the serial numbers or the manufacturing date (Mfg.) labelled on the boxes. My non-working headstrap has an Mfg of 2023/07.

Hummid_bagpipe1's avatar
Hummid_bagpipe1
Explorer
2 years ago

You might be on to something. Mine is 2023/08. Can anyone else share their manufacturing date (its on the barcode sticker on the box) and whether their headset works or not.

  • KniBaron's avatar
    KniBaron
    Explorer
    2 years ago

    My faulty unit is 2023/08 as well. Got it from a local retailer in Japan.

  • rjcoffee's avatar
    rjcoffee
    Protege
    2 years ago

    Mine is a 2023/07.