Forum Discussion

jdd1.2023's avatar
jdd1.2023
Honored Guest
3 years ago
Solved

[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

Is anyone working on the Quest 3 elite battery issue?  It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.
charging
elite strap
Headset
Meta Quest 3
  • TheAntiSocializer's avatar
    TheAntiSocializer
    3 years ago

    We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

CynicalJordan's avatar
CynicalJordan
Explorer
3 years ago

Hi, how am I meant to lodge a ticket when there is no option to select the Quest 3 strap with battery? 

Thug's avatar
Thug
Heroic Explorer
3 years ago

I just logged one saying the battery of the Q3 itself was no good.

In fact i used the online chat yesterday and have a new one on the way to be delivered tomorrow.

So if this new one works then that is fantastic service by Meta.

Just make sure you have the serial number at hand (I took a photo of it).

They will also ask for your receipt details too.