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jdd1.2023's avatar
jdd1.2023
Honored Guest
2 years ago
Solved

[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

Is anyone working on the Quest 3 elite battery issue?  It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.
charging
elite strap
Headset
Meta Quest 3
  • TheAntiSocializer's avatar
    TheAntiSocializer
    2 years ago

    We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

Thug's avatar
Thug
Heroic Explorer
2 years ago

Its there. It looks very long winded, but there may be a quicker way.

Just follow these steps...

 

Go to Meta Store.

Support (top right of screen and actually click it, dont just hover your mouse over it) - Meta Quest - Fix a Problem - Contact Support - Meta Quest 3 - Trouble Shoot - Headset - Battery - Poor Battery Life - Chat with Customer Support.

It obviously looks like that this is for the HMD battery itself, but i just mentioned the battery head strap and they sorted it out. Mine is out for delivery today.

 

Then fill in the empty (2) boxes and press 'Start Chat with Agent'.

Raging_Beard's avatar
Raging_Beard
Protege
2 years ago

I got through to chat this way, thanks.