Forum Discussion

jdd1.2023's avatar
jdd1.2023
Honored Guest
2 years ago
Solved

[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

Is anyone working on the Quest 3 elite battery issue?  It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.
charging
elite strap
Headset
Meta Quest 3
  • TheAntiSocializer's avatar
    TheAntiSocializer
    2 years ago

    We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

TheOGReece's avatar
TheOGReece
Honored Guest
2 years ago

To add to the above I have just recieved my new elite strap with battery and the box is showing a manufacture date of 12/2023 so I'm guessing I have one of the new batch.

I'm based in the UK and I contacted Meta support about a week ago and pointed them to the issues that had been well publicised and they offered to send me out a new strap without the need to return my defective one.

It seems that these are only just being rolled out so it will be interesting to see if the issue is resolved permanently for most people in the coming weeks.