Forum Discussion

jdd1.2023's avatar
jdd1.2023
Honored Guest
2 years ago
Solved

[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

Is anyone working on the Quest 3 elite battery issue?  It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.
charging
elite strap
Headset
Meta Quest 3
  • TheAntiSocializer's avatar
    TheAntiSocializer
    2 years ago

    We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

teemu_hil's avatar
teemu_hil
Explorer
2 years ago

I'm just curious, what kind of charger are you using to charge? Customer service said that the original charger should be used. This shouldn't matter because it's the USB-C standard, but what if it's not completely true?

In the beginning I used a 30W Apple charger and the Elite strap broke within a month. Now I use the included 18W charger with the new Elite Strap. Worked so far (already a month).

MrBeats_6000's avatar
MrBeats_6000
Protege
2 years ago

stock 18w