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jdd1.2023's avatar
jdd1.2023
Honored Guest
2 years ago
Solved

[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

Is anyone working on the Quest 3 elite battery issue?  It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.

  • TheAntiSocializer's avatar
    TheAntiSocializer
    2 years ago

    We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

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  • Cpt_Custard's avatar
    Cpt_Custard
    Adventurer
    2 years ago

    I am having this problem too, currently charging battery pack and headset with 2 seperate chargers to see what happens.

  • Cpt_Custard's avatar
    Cpt_Custard
    Adventurer
    2 years ago

    Bought mine retail so returning it, not getting another. I am using a powerbank strapped to the standard headstrap. A bit cumbersome to put on but when on its fine and works very well.

  • oTalus's avatar
    oTalus
    Protege
    2 years ago

    Has anyone tried a factory reset yet to see if that helps? 

      • oTalus's avatar
        oTalus
        Protege
        2 years ago

        Ok so good to know that it is not worth it to try. Thanks for taking one (3) for the team!

    • thad33m0n's avatar
      thad33m0n
      MHCP Member
      2 years ago

      So far from my experience and those of others I have read online - a factory reset doesn't help at all. 

  • Nemesis2K's avatar
    Nemesis2K
    Protege
    2 years ago

    The problem is that the strap gets bricked, the headset doesn’t fix that. Even after a reset.

  • phoneybone's avatar
    phoneybone
    Honored Guest
    2 years ago

    My elite strap is popping up and disappearing within seconds. Worked fine for a couple days, now nothing. Anyone else having this issue?

  • shooter.1's avatar
    shooter.1
    Honored Guest
    2 years ago

    I am having the same issue. I have been online for a few hours looking how to contact service with no luck. Not sure what to do with it. META can you please step up and right this wrong.

    • Dangerousdriver's avatar
      Dangerousdriver
      Expert Protege
      2 years ago

      You can go online and look up Meta Quest support and chose either email or WhatsApp as a method of contact, but I have now waited 3 days and raised 3 cases for support to contact me, but as yet nothing! It’s utterly appalling actually that they are this bad. There is no excuse in this day and age especially when you have a new product launch. I have no trust or faith in Meta after this. 

  • Nemesis2K's avatar
    Nemesis2K
    Protege
    2 years ago

    I no longer have my faulty strap, but I found if you double tap the back button and hold it, the battery stays connected until you let go of the button.

    • oTalus's avatar
      oTalus
      Protege
      2 years ago

      I can confirm that if you press and hold the battery button during that brief moment when the extended battery is recognized, that the battery stays connected until you let go.

      Completely useless as a fix, but interesting nonetheless.

  • andreas1985.2023's avatar
    andreas1985.2023
    Explorer
    2 years ago

    Yes it is a strap problem. When I plug in another external battery the headset charged fine. Since one of the last updates we have this problem. 

    • tazdavid1's avatar
      tazdavid1
      Protege
      2 years ago

      I wish my old rebuff reality backup battery could work,  but that was for the Quest 1. I am afraid to try it. Another thing I wonder is maybe the update that is done when setting up the Quest 3 is the problem and then we need an update for the update? Sounds crazy, but I wonder. The thing is, I can't take the original strap that came with my Quest 3, so what to do, but hope a software update fixes it or get a replacement until one works, even if I have to wait to get it from Meta.  Another thing is get a refund and then buy another elite strap with battery local, like Best Buy and at least exchanges aren't so bad.

  • ethan.goddard's avatar
    ethan.goddard
    Explorer
    2 years ago

    Adding my own issue to the list.

    I have the Quest 3 and Elite Strap, they both charge normally when separate. The first day I used the strap it provided additional power to the headset normally. (purchased and first used on 10/12/2023)

    Right now I have the strap plugged into the Q3 and I've plugged in the charging cable to the strap which should charge both devices via passthrough charging.

    Just a few minutes ago I went to use the headset and its battery is dead. The strap is showing a green light meaning it is fully charged.

    The headset can't use the strap's battery energy so when I go to power on the headset it shows the icon for low battery.

    I've tried unplugging and re-plugging the strap back in several times. It sill will not provide power to the headset or allow passthrough charging.

    I have had to unplug the strap and plug the charging cable directly into the headset to get it to start charging. It's been a few minutes and the charging LED is still working.

    It seems I am not the only one having this issue. It's either a hardware defect or a software issue.

    • Dangerousdriver's avatar
      Dangerousdriver
      Expert Protege
      2 years ago

      The issue is that Meta clearly don’t know what is going on so it’s anybody’s guess as to whether it’s hardware or software. My money is on software, but that’s purely a guess. 

    • tazdavid1's avatar
      tazdavid1
      Protege
      2 years ago

      Why can't Meta send their new headsets with decent head straps, so we don't immediately need to pay more money for something that really shouldn't have to happen. You have to figure the extra money you need for accessories that are pretty much necessities, the way Meta does it.

  • turtlinaway's avatar
    turtlinaway
    Honored Guest
    2 years ago

    Dealing with this issue as well. I've tried all known steps to try to resolve the issue but with the same result. I went through Meta chat support to see if they had a solution or if they could replace my strap and after a long chat they finally asked for my info to see replacement options however they suddenly decided to end the chat. I've now sent an email with the requested information and have to wait for a response now. Customer support definitely is looking weak at Meta. 

    • xrm550's avatar
      xrm550
      Expert Protege
      2 years ago

      The company is definitely dodging this issue at this point. There's been over 150 replies to the multiple post on Reddit about the situation. Clearly looking at this nine pages on this forum concurs that. I went through four different Elite head straps with battery. Each of them failed. They all work perfectly the first time and then they refuse to charge the headset while in use. When you first get the elite head strap it will charge 100% no problem and will do its job when connected to your meta Quest 3. It's on your second attempt everything fails.