Forum Discussion

Pugromaniac's avatar
Pugromaniac
Explorer
5 months ago

Restricted from meta horizon worlds and meta cant find device associate with sn

Hay so just got a meta quest 3 on the weekend, i set it up and found out im banned from meta horizon worlds even tho iv never been in them before or had vr prior to buying the headset, i went to contact support about it but its not showing my device under my account and when I put the serial number in its saying cant find a device associate with it, the device shows up in the app but not under my account in meta website

Meta Account
Meta Quest 3

6 Replies

  • Choleni's avatar
    Choleni
    MVP
    5 months ago

    Hi Pugromaniac​ 🙂

    Are you banned or is Meta Horizon just not available in your country?

    There are only 25 supported countries.

    Supported countries for Worlds

    You don't have to worry about your missing device on the support page, normally it takes a few days for it to appear on the support page, but you should see it here.

    https://auth.meta.com/settings/my/devices/

    If you want to reach out to support ....

    You can contact them via email, chat or whatsapp here:

    Get support | Meta Store 

    • Pugromaniac's avatar
      Pugromaniac
      Explorer
      5 months ago

      Im in australia, when I go to horizon profile it says im all good but yet I still cant access worlds for some reason as the app says im restricted "Due to several violations against our Conduct in VR Experiences policy, you can't access Meta Horizon Worlds." So idk whats going on, also on the oculus site it shows my device but not the meta site so idk whags the go but i cant find out how to contact support about fixing the issue with horizon worlds

    • Pugromaniac's avatar
      Pugromaniac
      Explorer
      5 months ago

      Also that link for support just takes me back to same page saying cant find device unde account

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hi there,

     

    Congrats on the new headset, we're happy to hear you are joining the Metaverse! We understand you are encountering issues when trying to access horizon worlds, we know that this could hinder your experience. For us to further investigate, we would like to encourage you to reach out to us via private messages.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!