Forum Discussion

cyberknifee's avatar
cyberknifee
Honored Guest
5 months ago

Restrictions

So my wallet got restricted and the email that comes with it to tell you is that all you have to do is go in the latest version of the app and go to your wallet and verify your identity but I cant find anything that has you verify your identity so now it's just locked how can you unlock it

3 Replies

  • Hi cyberknifee​ 🙂

    the only way I can think of to verify your identity with your wallet is adding a payment method.

    You should reach out to support to see why your wallet got restricted and what you need to do.

    You can do that via email, chat or whatsapp here:

    Get support | Meta Store

    Good luck🤞

     

  • This just happened to me and I’ve been searching for solutions with nothing so following or keep me posted  and if you find out please let me know