Forum Discussion

metzen13's avatar
metzen13
Honored Guest
4 months ago

Rift S stuck on 3 dots and sensors can't track headset

After the most recent update, my Rift S suddenly can't boot completely and is stuck on the 3 dots.  If I try to run the Device Setup again, it says the sensors can't track the headset.

Things I have tried:

  • Restarting my computer
  • Restarting the Rift S
  • Different USB ports on my computer
  • Blocking the sensor in the middle
  • Using the debug tool to enable the Bypass Proximity Sensor Check

Does anyone have any other suggestions for what to try?

5 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hi there metzen13 

     

    We came across your post and would love to lend a hand to get you back into the Metaverse with us!

     

    If you have received the sensors can't track headset error, please try the following steps!

     

    1. Reseat USB cable from the computer
    2. Reseat cable from the headset
    3. Restart the computer (if on chat, do this last after gathering log files)
    4. Check the lighting:

    Is the play location well lit? (Turn on more light)

    Is the play location too bright? (Adjust the intensity, or amount of light

    Texture is also a factor with tracking. If there is not enough contrast between objects in the room, this could lead to tracking issues.

     

    Part 1/2

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

         5. Check your Windows camera settings:

    Open your Windows settings.

    Click Privacy.

    Click Camera.

    Change the Allow apps to access your camera setting to On.

    Once you have updated your settings, unplug the headset cables from your computer and plug them back in

     

         6. Reinstall the drivers:

    Open device manager

    Go to Universal serial bus controllers

    Uninstall/remove all listed Rift S sensor items.

    Once removed, click scan for hardware changes at the top of device manager and wait a few minutes for the removed items to come back.

     

    If you are still having issues getting this resolved, please send us a private message so we can gather some log files to investigate this further with you.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hearing from you soon!

  • metzen13's avatar
    metzen13
    Honored Guest
    3 months ago

    As noted in the original post, most of these had been done already.  Tried the remaining few, no changes.  PM sent.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 months ago

      Hey there howardpharma, thanks for reaching out. 

       

      We want all of our users to have the best experience possible, therefore, let's get this sorted for you as soon as possible. 

       

      Have you tried the steps that we previously suggested on this thread? If so but you are still experiencing issues, please send us a private message so we can investigate this further. 

       

      To send a private message, please go to our profile page or click here.

       

      Hope to hear from you soon!