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metzen13's avatar
metzen13
Honored Guest
3 months ago

Rift S stuck on 3 dots and sensors can't track headset

After the most recent update, my Rift S suddenly can't boot completely and is stuck on the 3 dots.  If I try to run the Device Setup again, it says the sensors can't track the headset. Things I have...
MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
3 months ago

Hi there metzen13 

 

We came across your post and would love to lend a hand to get you back into the Metaverse with us!

 

If you have received the sensors can't track headset error, please try the following steps!

 

  1. Reseat USB cable from the computer
  2. Reseat cable from the headset
  3. Restart the computer (if on chat, do this last after gathering log files)
  4. Check the lighting:

Is the play location well lit? (Turn on more light)

Is the play location too bright? (Adjust the intensity, or amount of light

Texture is also a factor with tracking. If there is not enough contrast between objects in the room, this could lead to tracking issues.

 

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