RMA replacement hasn't shipped in 2 weeks

Yesterday, Janurary 17th, I received an email from the Meta store address (notably different from the support address). It informed me that the RMA had finally been approved, though it mentioned a different RMA number from the original one I made. After checking the RMA under my account, I saw that it had been updated to "RMA Request Canceled". Support later clarified that this was intentional, and that the new RMA reference number would be the replacement. They also clarified that the original delay was due to holiday demand, which I had tried to inquire about but wasn't confirmed until now. Additionally, the support rep provided $50 in store credit. I'm hoping now that the unit is in fact shipped within 3-5 business days - hopefully being mura-free.

For anybody else reading this in the future, my case took 3 weeks past arrival to receive the confirmation update. Accounting for the shipping time, it'll most likely become a month-long wait. I can't blame the support agents I talked to, it was clear that none of us had much information on what the returns department was doing. I appreciate the credits they provided in good will, and can only hope that it finally arrives this month.