Forum Discussion

BruceKJD's avatar
BruceKJD
Honored Guest
5 months ago

Screen Lock Pattern changed with v81 update and broke lock pattern

Upon opening my Quest 3 this evening, I was prompted to create a screen lock, and I used the pattern lock, which presented me with a square grid of 9 dots. I entered a pattern, and then regretted it, and could not find where to reset the pattern. Right after that, the v81 update installed, rebooted the headset, and I was prompted to enter my pattern to unlock, but the grid was NOT the 3x3 square grid, but rather a rhomboid pattern with three dots in the top row, two in the center row, three in the bottom row, and no center dot.

My lock pattern uses the center dot, and no matter how I try to match the simple pattern I used, nothing matches. I cannot use my phone app to unlock the Quest 3, I cannot get past the lock screen in the Quest 3, and I am told that there is no solution other than a factory reset.

12 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hello BruceKJD !

    Thanks so much for bringing this to our attention, we completely understand how frustrating this lock screen issue must be, especially after the v81 update changed the pattern grid and made it impossible to unlock your headset.

    We’d really like to take a closer look and explore options with you. To do that, please reach out to us privately:

    Select our name to visit our profile page, or click here: https://metaque.st/CommunitySupport

    Then click "Send a Message" to start a private conversation with us

    Please make sure you're signed into the community before sending a message. We’re here to help and will do our best to support you!

     

  • Hi BruceKJD​ 🙂

    Correct, there is no other option than factory reset to get rid of the pattern lock.

    You are not alone with that problem..... there were a few users the past days having exactly the same issue.

    How to factory reset your Quest

     

    I know, why I never set such pattern😂

  • mychat.aa's avatar
    mychat.aa
    Expert Protege

    I'm having the same problem. I hadn't set a pattern lock before, but after updating to v81, Quest3 notified me that setting a pattern lock would be more secure, so I did. I set a 3x3 pattern, but after restarting, it's a diamond pattern, and I can't unlock it no matter how many times I try.

    Ugh, how could I make such a basic mistake?

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hi there mychat.aa,

       

      We've just come across your comment regarding the lock pattern issue you are having with your Meta Quest 3. Also, we've just seen the PM you have sent us, so please keep an eye on this, as we will be responding to you shortly!

       

      Talk to you soon! 

  • CydPL's avatar
    CydPL
    Honored Guest

    Yea... I'm working as a QA and I must say - I never saw production bug like this. Yesterday I wandered who is new Valve's headset for... Today after being forced to do quest factory reset I know, it might be for me...

    • Maccyb123's avatar
      Maccyb123
      Consultant

      It's worth checking out. Before you decide you should watch the very detailed comparison with Quest 3 on YouTube VoodooDE VR. There's an English and German version. Title is Valve Steam Frame : Wait or buy Meta Quest 3. It is very honest, there are a lot of paid reviews pushing it so it's good to see an unbiased view. He covers all the aspects, both technical and usability and gives all the pros and cons of both headsets. Good luck in your decision and decide what is best for you! 

  • yeah, I just had the same problem. what absolute crap! how is this not affecting every user? 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hi there rkwillms,

       

      We noticed your post, if you are also having issues with your unlock pattern please send us a private message so we can assist further.

       

       Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      Looking forward to hearing back from you soon!

    • Choleni's avatar
      Choleni
      MVP

      Hi rkwillms​ 

      rkwillms wrote:

      how is this not affecting every user?

      Maybe simply because not every user set up a screenpattern?

      I ignored the message to create a screen lock🤷‍♀️

    • Maccyb123's avatar
      Maccyb123
      Consultant

      The lesson here for users is dont set a screen lock pattern and the problem is quite common so the lesson for Meta is to get rid of the d**n thing as it's causing problems for too many people. I didn't set one, and I don't even set a security pin unless we're going away on holiday and we're away for an extended period. 

  • temlin's avatar
    temlin
    Honored Guest

    I also just set up a pattern as requested by a notification at v81, and upon locking and unlocking I got a 3-2-3 oculus logo pattern prompt.
    This is ridiculous

  • Similar thing happened to me.
    I just added a password, with a keyboard entry, using letters, numbers and even a special symbol, but when I locked the screen it prompts me for a 4 digits number password, how can Ingress a normal password if it is asking me for a 4 digits?