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BruceKJD's avatar
BruceKJD
Honored Guest
13 days ago

Screen Lock Pattern changed with v81 update and broke lock pattern

Upon opening my Quest 3 this evening, I was prompted to create a screen lock, and I used the pattern lock, which presented me with a square grid of 9 dots. I entered a pattern, and then regretted it, and could not find where to reset the pattern. Right after that, the v81 update installed, rebooted the headset, and I was prompted to enter my pattern to unlock, but the grid was NOT the 3x3 square grid, but rather a rhomboid pattern with three dots in the top row, two in the center row, three in the bottom row, and no center dot.

My lock pattern uses the center dot, and no matter how I try to match the simple pattern I used, nothing matches. I cannot use my phone app to unlock the Quest 3, I cannot get past the lock screen in the Quest 3, and I am told that there is no solution other than a factory reset.

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hello BruceKJD !

    Thanks so much for bringing this to our attention, we completely understand how frustrating this lock screen issue must be, especially after the v81 update changed the pattern grid and made it impossible to unlock your headset.

    We’d really like to take a closer look and explore options with you. To do that, please reach out to us privately:

    Select our name to visit our profile page, or click here: https://metaque.st/CommunitySupport

    Then click "Send a Message" to start a private conversation with us

    Please make sure you're signed into the community before sending a message. We’re here to help and will do our best to support you!

     

  • Hi BruceKJD​ 🙂

    Correct, there is no other option than factory reset to get rid of the pattern lock.

    You are not alone with that problem..... there were a few users the past days having exactly the same issue.

    How to factory reset your Quest

     

    I know, why I never set such pattern😂