Forum Discussion

Badanka's avatar
Badanka
Explorer
5 months ago
Solved

Screens turns off randomly.

Ever since I installed V78.1072 on my Quest Pro my screens have started to randomly go fully dark. Sometimes up to a minute at a time for a second of image and then back to black. Can't seem to be able to get something that can reproduce it all the time. Everything that is playing on the headset works as it should. Tracking, sound, mic, face and eye tracking etc still works as it should. At certain times I can play hours without the problem coming up. But today I could barley use my headset for half an hour.

I've tried to reboot it a few times without any luck. The sensor seems like it's fine. Have anyone else noticed the same problem?

  • Hi there Badanka,

     

    We appreciate you bringing these issues to our attention while using the Public Test Channels, if you could can you please create a bug report detailing the issue so our engineers are made aware of it.

     

     For further information on how to report a bug or how to remove yourself from the Test Channel please visit here, if the issues still persist please reinstall the current public release of your headsets software over at the Meta Quest Software Update Tool. Just select your headset and follow the on screen instructions!

     

    Thanks for helping make the Meta Quest experience better for everyone!

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there Badanka,

     

    We appreciate you bringing these issues to our attention while using the Public Test Channels, if you could can you please create a bug report detailing the issue so our engineers are made aware of it.

     

     For further information on how to report a bug or how to remove yourself from the Test Channel please visit here, if the issues still persist please reinstall the current public release of your headsets software over at the Meta Quest Software Update Tool. Just select your headset and follow the on screen instructions!

     

    Thanks for helping make the Meta Quest experience better for everyone!

  • Used the Meta Quest Software Update Tool and reinstalled the current version and it now works.