Secondary profile freezes in the virtual environment after power on.

Brand new metaquest 3 owner, its 3 days old and brought as a birthday present for my son. Everything has been set up fine and added my account as the main profile for parental controls and device ownership, and his profile as a secondary profile.

Whenever he selects his profile from power on, he gets in and after about 5 to 10 seconds it puts him into the virtual environment. Not the one he's chosen, and the menu items are inaccessible. I can hear them when I push the meta button but cant interact with them either through the controller or the gestures. He's essentially stuck there. Activating pass through also does absolutely nothing.

The only work around ive found, despite deleting and re-adding his profile multiple times and a factory reboot. It by resetting the device, logging into my profile first, then switching to his profile. Following this approach there are no issues although everything appears to load more slowly than the main profile, but its working fine. When its powered off, and he comes back next time its the same story all over again.

Are the secondary profiles broken?