i know you all know about the black screen thing, my quest 2 does have a black screen just not a fully black one (its a bit lighter) but when i tried to fix it nothing worked i even did a full factory reset yet nothing worked, any ideas on how can i fix it?
Hey there F.O.O.D!
We hear you're having some problems with a slightly lighter black screen, we'd be more than happy to take a look into this for you and help you get back into the Metaverse with your Quest 2!
Now, let's jump right into it shall we? Since you've already tried a factory reset as well as other steps, we have a few more things that might get your headset back up and running again, the first one being charging the device for up to 2 hours, to make sure that it has enough charge to power on.
Afterwards, please check the LED on your headset to see if it powers on.
If it does power on but still no display is seen, then removing unsupported third-party accessories that may affect boot may be the key to resolve this issue (such as external battery packs, accessories that plug into the USB-C port, etc.) as they can sometimes cause problems with the amount of power your headset receives. Should you not have any such accessories or the black screen is still appearing, then please get in touch with us privately, so that we can take a further look into this for you.
If your headset doesn't show a LED, then please also get in touch with us privately. You can do so very easily by selecting our name to get to our profile page, or by clicking here: https://metaque.st/CommunitySupport. Once there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you have any questions in the meantime, or if there is something else on your mind that you would like help with, then don't hesitate to let us know, we are always here for you and more than happy to help with anything you need.
In the meantime, have a wonderful day and we look forward to seeing you back in the virtual world soon F.O.O.D!
