Forum Discussion

Imgartn's avatar
Imgartn
Protege
10 days ago

Several games are not installing from Oculus Rift store and cannot find support

I wanted to try some of the old experiences and noticed that some of them do not install. Others install without an issue.
After checking found out that 4 titles installation stars and interrupts after a short while.

Where can I find support to resolve this issue?

I don't really care for some of them as they are replaceable from Steam but "Ghost in the Shell" is not available there.

Is there a direct contact for Meta technical support?

Their "Support" center seems to be a maze of static pages without possibility to file a ticket.

4 Replies

  • Choleni's avatar
    Choleni
    MVP
    10 days ago

    Hi Imgartn​ 🙂

    here you go:

    Get Support

    Ghost in the Shell is not available in the store anymore, so your download issues might br related to that. Just a guess.....

     

    Btw your nickname reminds me of "aufmbalkon"😅

  • Imgartn's avatar
    Imgartn
    Protege
    9 days ago

    Thank you very much!

    It's a bummer if they discontinued these games. There was an email notification regarding "Dead & Buried" but nothing about "Ghost in the Shell" and others.

    P.S.:
    The nick is my take of a song name. It's kinda German but not really.

  • Imgartn's avatar
    Imgartn
    Protege
    8 days ago

    Man, is support a chatbot or Indians that don't know English?!
    I'm kinda new here so don't know what to expect.

    They just close the ticket with response to a part of the  message without comprehending its context as a whole.

    Me: I have an issue. I cannot download several games from the store. <listing the games>
    Support: You can cross buy the games by clicking "Get" instead of "Buy".  <marks the ticket as resolved>
    Me: I don't want to get Quest versions of these games. I need versions from Oculus Rift store that were made for Oculus Rift CV1.
    Support: Can you check if the name "Found" is correct I could not find it in the store? <marks the ticket as resolved>
    Me: Yes, the name is correct. <providing screenshot from the app> Though I'm not interested in this specific game - I checked and see it's available in Steam and it's free. I'm interested in other games.
    Support: We are glad that you don't need "Found". It's unfortunate that "Ghost in the Shell" is not available on Steam. <marks the ticket as resolved>
    ...

    • Choleni's avatar
      Choleni
      MVP
      8 days ago
      Imgartn wrote:

      Man, is support a chatbot or Indians that don't know English?!

      Mostly chatbots...... unfortunately.......  it's not like it used to be. ☹️

      If you've used chat to contact support, maybe try WhatsApp..... if you are lucky you might get through to a real person.

      Or send a PM MetaStoreHelp​  here in the forum. Click on their name, then click the "message" button.

       

      There is a review in the store from July this year.....the user is also says that he isn't able to downlöad the "Gost in a shell" anymore..... so, maybe contacting support is  wasted time anyways, because it is simply not available anymore🤷‍♀️

      Ghost In The Shell on Oculus Rift