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GuitarShack's avatar
GuitarShack
Honored Guest
6 months ago

Severe Passthrough Distortion After Casting – Tiny Controllers, Compressed Floor

Hi everyone,

I’m experiencing a persistent passthrough distortion issue on my Quest 3 that started immediately after casting. Here’s a summary of what’s happening:

Symptoms: Controllers and hands appear tiny in passthrough.

Floor grid looks squished/compressed and sits at the wrong height.

Cannot properly set floor level—boundary calibration seems broken.

Issue is only present in passthrough or mixed reality.

Everything looks normal in VR games (no tracking issues).


Troubleshooting I’ve already done:

Cleared Guardian boundary history.

Fully rebooted the headset (multiple times).Re-set Guardian in a clean, well-lit area.

Let the headset idle in passthrough to force recalibration.

Factory reset via both the settings menu and bootloader.

Attempted firmware update (was already up to date).

Verified the issue persists without casting.

Confirmed tracking and controller alignment are perfect in VR.

 

3 Replies

  • Skeltap's avatar
    Skeltap
    Honored Guest

    I have the same issue/ I have not found a solution yet. I am also experiencing rapid battery discharge. 

  •  

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  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey there GuitarShack !

     

    We came across your post and wanted to see if we could lend a hand.

     

    As you have tried all the troubleshooting we would offer, please can you get in touch with us either via PM here (just make sure you're logged in first!) or via our email support channel, linked here, in order to discuss next steps!

     

    We look forward to hearing from you, and hope you have a great day!