Slow charging on Meta Quest 3

Did you use the original charger and cable or are you using a battery pack?

I think it’s only support 27w charging if the unit is powered off. When it’s on it struggle to gain any power (regardless of battery/plug wattage). 

This reboot process didn't work for me. 

I was trying to use the VR Power battery pack setup that worked on the Oculus 2, which resulted in this slow charging issue. I found that I needed to use the original MQ3 charging cable instead of the cable that came with the VR Power battery pack. That resolved my issue. 

The MQ3 is now charging faster than it's draining. 

I have the meta quest 3s. I’ve used it for a couple days usually goes from 12 to 100 within 2 hours but the past day it charges extremely slowly. Holding down the power button and volume button does nothing. I tried resetting it and did nothing. Everytime I’m finished using the vr I shut it down completely. I hold down the power button till a screen pops up saying put the vr to sleep. Instead of say yes I hold the power button down again till it says shutting off. I wait for the screen to go dark and then I put it on the charger. I’m using the charger that came with the quest. This happened after an update. 

Hello there, Seagate01184! From your post you are indicating that your Quest 3 is slow to charge, and that when you power off from the Menu the issue does not change. Many folks have resolved similar issues by hard power-cycling the Quest device. To do that, just hold down the power button and volume down button for 30 seconds until you hear the boot-up sound. If  for some reason the boot-up sound is not heard try these steps:

• Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
• Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
• Use the volume buttons on your headset to highlight Yes and press the power button.

Give that a shot and if you are still having issues with it slow charging, reach back out with any additional symptoms you may be experiencing and we'll see what the best way forward will be!

Hope to hear from you soon!

Heya Seagate09184! Hope your week is wrapping up well! We just wanted to pop in to see if you're still needing any further assistance. Of course, if anything is needed, do let us know! We're happy to continue looking into this concern! 

Hey there, Toschy! We know that having charging issues while trying to enjoy VR gaming can delay an amazing VR experience, so we would love to look further into this for you in order to get you back to a smooth VR experience. 

Before we start, could you please try the troubleshooting steps and answer the questions listed below just so we can get a better understanding of this matter?

1. Are you using the provided power adapter to charge the headset? 
2. Does your headset feel warm to the touch? If so, you may not have noticed the stopped charging notification. If the headset detects that an internal temperature threshold has been reached, it will disable charging to prevent damage to the headset. For this, we advise you to disconnect the charging cable and allow the headset to cool before trying to charge it again. 
3. Remove any unsupported third-party accessories that may affect battery charging or consume power (such as external battery packs, external fans, etc.).
4. Attempt to charge the headset for 2 hours. 
    - When used, Quest 3 will consume power faster than it can charge. The headset must be left powered off or in a sleep state during charging.
    - Computer USB ports will not provide sufficient power to charge the Quest 3, resulting in a very slow charge or failure to charge at all. The headset must be connected to a wall outlet using the provided power adapter.
5. If you have another Quest 3 power adapter (such as from a second headset), have them try the other power adapter. 
   Note: Apple product chargers will not work with Quest 3.
6. Are you using a facial interface accessory? If so, try to charge the headset again without the facial interface accessory. Some facial interfaces may block the proximity sensor, which can impact the power of the headset.
7. If you are using the Elite Strap with Battery or any third-party accessories, try to disconnect the Elite Strap with Battery or any third-party accessories and try charging the headset again.
8. Try charging from a different source (another wall outlet), preferably one on a circuit. 
    - If using a splitter, power bar, or extension cord, try removing it and plugging it directly into the wall outlet.
9.  Have there been any liquid spills on the headset? 
10. See if the headset will load the boot screen and then exit out:
    a. Hold the power and volume (-) buttons on the headset down simultaneously until the boot screen loads. 
    b. Exit and reboot the headset.
11. If it is still not charging properly, factory reset the headset. Please ensure you have cloud backup enabled before performing a factory reset. 

Keep us updated and let us know how it goes. If you are still having these issues where your headset is charging slowly, please don't hesitate to let us know so we can continue to look into this for you. We look forward to hearing back from you soon! 

Hello again, Toschy! We wanted to follow up with you to see if the information we provided was helpful or if there is anything else we can help you with. If so, please feel free to reach out to us again, and we will be happy to help you further! 

​​Hey hey Toschy! We're just checking back in with you to see if there's any updates on the issue you're experiencing and if you still needed assistance. We're here and open to helping you if you have any further questions as well. Hope to hear from you soon.