Forum Discussion

Mysticum's avatar
Mysticum
Honored Guest
2 years ago
Solved

Slow charging on Meta Quest 3

The first times I charged the Meta Quest 3, it charged quickly. I've heard about 2 hours for full charge, and quicker of course in the beginning. That seems on-par with my experience. But now, afte...
Batteries
charging
Headset
Meta Quest 3
power
quest 3
slow charging
  • 007xSlayerx007's avatar
    007xSlayerx007
    2 years ago

    Fix likely found.

     

    Hi my fellow AR/VR Users and Players, 

    Alright, so my Quest 3 I literally just recieved today after preordering it had the same issue as well, figured out the cause an hour ago after thinking about it for afew hours.

    Troubleshooting process:

    So without further ado, to fix it I discovered that when you choose "power off" after holding down the power button for afew seconds, the headset does not power off but goes into a sleep mode, which honestly like windows a hard shutdown option and sleep option should be implemented into the Meta Quest OS in my opinion. For some back story, my issue started after a mandatory update. 

    So this told me a hint, either "A" the headset is faulty(doubtful to be honest), "B" the software had a bug with battery management(unlikely), or "C" the updates were causing issues because components within the device were not shutting off that needed to update. Turned out it was "C".

    To fix it when in sleep mode"powered off" I held down the volume down " power button key and chose shutdown. Which truly powered it down. Then I held down the volume down " power button key again and chose the "boot device" option which is safe because no data is deleted and it only performed a clean initial boot of the new firmware. After that it charged great, oddly even the tracking was far better, and screen looked clearer, must be the update taking root.

    Solution:

    1.Power down the headset from the menu. This puts it into sleep mode for some odd reason instead of truly powering it down.

    2. Hold volume key down + power button and choose "shut down".

    3. After shutdown completes hold volume down + power button again and choose "boot device".

    This likely can solve many other update issues too down the line.

    Hope this helps!

     

    My best,

    XSlayer007

    Please Note: This only works if the charger is the official charger for the quest 3 and or a charger or battery solution that supports at least 18w, up to a maximum of 27w. Finally, it is always best to use the Meta verified charging accessories and charger. 

  • Mysticum's avatar
    Mysticum
    2 years ago

    Yes, hard rebooting the headset solved the issue for me. I forced a reboot by holding the power button until it turned itself off for real, and not sleep mode.

    More information: I made all the updates when starting the headset for the very first time. And I didn't have the problem the first couple of charges or hours, and without further updates, the problem occured for unknown reasons. So in my case, it probably didn't have anything to do with the updates.

    Good to know a quick solution to the problem, though I'm still curious to what caused it from the start.

  • MetaQuestSupport's avatar
    MetaQuestSupport
    2 years ago

    Hello Toschy. It looks like we may need to explore other options for you as far as solutions go. Can you please send us a PM through this link at your earliest convenience? We are looking forward to assisting you further. Please let us know if you have any difficulty sending a PM. Once you click the link, log in with your Meta account and follow the steps. Talk to you soon! 

007xSlayerx007's avatar
007xSlayerx007
MVP
2 years ago

Fix likely found.

 

Hi my fellow AR/VR Users and Players, 

Alright, so my Quest 3 I literally just recieved today after preordering it had the same issue as well, figured out the cause an hour ago after thinking about it for afew hours.

Troubleshooting process:

So without further ado, to fix it I discovered that when you choose "power off" after holding down the power button for afew seconds, the headset does not power off but goes into a sleep mode, which honestly like windows a hard shutdown option and sleep option should be implemented into the Meta Quest OS in my opinion. For some back story, my issue started after a mandatory update. 

So this told me a hint, either "A" the headset is faulty(doubtful to be honest), "B" the software had a bug with battery management(unlikely), or "C" the updates were causing issues because components within the device were not shutting off that needed to update. Turned out it was "C".

To fix it when in sleep mode"powered off" I held down the volume down " power button key and chose shutdown. Which truly powered it down. Then I held down the volume down " power button key again and chose the "boot device" option which is safe because no data is deleted and it only performed a clean initial boot of the new firmware. After that it charged great, oddly even the tracking was far better, and screen looked clearer, must be the update taking root.

Solution:

1.Power down the headset from the menu. This puts it into sleep mode for some odd reason instead of truly powering it down.

2. Hold volume key down + power button and choose "shut down".

3. After shutdown completes hold volume down + power button again and choose "boot device".

This likely can solve many other update issues too down the line.

Hope this helps!

 

My best,

XSlayer007

Please Note: This only works if the charger is the official charger for the quest 3 and or a charger or battery solution that supports at least 18w, up to a maximum of 27w. Finally, it is always best to use the Meta verified charging accessories and charger. 

  • Mysticum's avatar
    Mysticum
    Honored Guest
    2 years ago

    Yes, hard rebooting the headset solved the issue for me. I forced a reboot by holding the power button until it turned itself off for real, and not sleep mode.

    More information: I made all the updates when starting the headset for the very first time. And I didn't have the problem the first couple of charges or hours, and without further updates, the problem occured for unknown reasons. So in my case, it probably didn't have anything to do with the updates.

    Good to know a quick solution to the problem, though I'm still curious to what caused it from the start.

    • 007xSlayerx007's avatar
      007xSlayerx007
      MVP
      2 years ago

      Well, while I did have the issue for about 3 or 4 hours I did notice that the battery on my elite battery strap was running out pretty fast. I cannot say for certain what the issue may have been. However my suspicion is that a background program was causing the Snap Dragon chip to run at a high amount of power draw, even in sleep mode. My headset was also a bit hot to the touch until the hard reboot as well. Because fully restarting the headset causes the hardware to fully shutdown and the RAM to clear since RAM is volatile memory and without power thus erased itself.

      With all of that said, in my case I think something in the initial update triggered it, not certain though. I sadly do not have the analytical tools necessary to figure that one out... Haha

      Although since a hard reboot fixes it, as long as I do not see it again anytime soon, then I personally am not too worried. Software can do some odd things, especially if a running task refuses to close. This happens on PC's occasionally too. Actually that recently happened to me when I tried to force quit Cyberpunk 2077 on my rig. It disappeared from the task manager, but continued to run anyway and eat up CPU and GPU resources.

      I also vaguely remember the Quest 2 being reported to do the same thing once some time ago. Although I never personally experienced it, so I never followed that original issue. Back then I also was not a member of the community forums.

  • XunMoon's avatar
    XunMoon
    Explorer
    2 years ago

    This reboot process didn't work for me. 

    I was trying to use the VR Power battery pack setup that worked on the Oculus 2, which resulted in this slow charging issue. I found that I needed to use the original MQ3 charging cable instead of the cable that came with the VR Power battery pack. That resolved my issue. 

     

    The MQ3 is now charging faster than it's draining. 

  • CloyMarie's avatar
    CloyMarie
    Honored Guest
    7 months ago

    I have the meta quest 3s. I’ve used it for a couple days usually goes from 12 to 100 within 2 hours but the past day it charges extremely slowly. Holding down the power button and volume button does nothing. I tried resetting it and did nothing. Everytime I’m finished using the vr I shut it down completely. I hold down the power button till a screen pops up saying put the vr to sleep. Instead of say yes I hold the power button down again till it says shutting off. I wait for the screen to go dark and then I put it on the charger. I’m using the charger that came with the quest. This happened after an update. 

  • Banana_Pony's avatar
    Banana_Pony
    Honored Guest
    2 months ago

    Any new ideas since this post? I've tried this and still it barely will charge, and drains very fast just while on and idle, still showing headset charging at slower rate. Any more thoughts? Ive tried 4 chargers and it is all the same