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ethernetcable.33314's avatar
ethernetcable.33314
Honored Guest
23 days ago

Soft-locked Out of my Own Quest

        A couple days ago, I went to use my Meta Quest 3(I haven't used it in about five months prior). When I opened it, it says I was logged out, and said I needed to log back in by sending an 8-digit code to my phone's Meta Horizon app. When I opened the app on my phone, it said my account was disabled. I figured out on my own that it was because I didn't use my real age. So, since I can't do anything on my Quest 3 without an account, and my accounts disabled, I'm soft-locked out of my own Quest. I checked my emails, and I figured out that I got an email from Meta about four months ago. It basically said that if I don't verify my real age by November 5th, I'll never be able to use my account again. The problem is that I almost never spend time checking my emails, so I never saw the message. I thought I could just delete my account, and I hoped that it would get me off the screen. I didn't care about deleting my account, since I haven't purchased many games on my Quest. So, I opened the Meta website, to see if I can just delete my account, but it just shows me this when I log in to my account from there.

        I've been trying to find ways to fix the issue for two days, and I haven't found anything. Should I do more work on trying to make a different account or fix the one I had, or should I just quit? Please, HELP!

4 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hello there!

     

    We saw that you are having trouble with your account and would like to ask you to please contact us privately so we can have a closer look into this with you.

     

    We hope to hear from you soon!

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager

        Hello there!

         

        Thank you for the quick reply.

         

        You can reach out to us by clicking on our profile picture in the right top corner

        Next, click "Send a Message" to privately message us!

        Please remember, you must be signed into the community first to send us a private message.

         

        We hope to hear from you soon!