Forum Discussion

filmgale's avatar
filmgale
Explorer
30 days ago

software issues

Hi

I have tried everything sideload update 3 times factory reset 3 times etc etc Meta Quest 3 is stuck on the startup logo no sound no white lights have also tried forced boot several times is stuck on the startup logo sometimes the logo disappears and there is only a grey light in the lenses 

The quest has also disconnected from the app it won't pair again

is there any way to fix this

4 Replies

    • filmgale's avatar
      filmgale
      Explorer

      Yes i tried this but den i got no command and dead green figure laying on the side wid a yellow triangel then i took back to Meta software install and back to same problem stuck on the startup logo no sound no white lights sometimes the logo disappears and there is only a grey light in the lenses also disconnected from the app it won't pair again

      • steve_40's avatar
        steve_40
        Visionary

        You should probably RMA your headset if it is still under warranty.