Forum Discussion

Allybugs's avatar
Allybugs
Honored Guest
3 years ago
Solved

Solid red light after charging for 12 hours

My oculus quest 2 died so I plugged it in to the charger that came with it, waited 12 hrs and went to play it. There is a solid red light on but my oculus won't turn on. What's wrong

charging
does not power on
Meta Quest 2
red light
Status Light
  • PITTCANNA's avatar
    PITTCANNA
    2 years ago

    I had this exact problem after charging it for a long time. I think the headset got confused about it's own battery level.

    The fix was to disconnect it from the wall socket, then hold down the power button. It boot looped multiple times - showing the oculus logo, then the low battery, then turning off. Eventually, after boot-looping about 10 times, it started boot-looping like it normally would with full charge.

    You will know when it's bootlooping "correctly" by looking at the reflection from the lenses. Normally there's a white glow, then it goes off after 3-4 seconds. When it's bootlooping "correctly" it will glow for about 8-9 seconds, then turn off. Alternatively, if you look through the headset itself, the oculus logo will be "pulsing", rather than static. When that happens, you can stop holding the power button, turn it on normally, and it should take you to the dashboard and be at 100% battery.

    If this works for you, please comment and let me know, to make sure I didn't get a fluke.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    1 year ago

    Hey there! We definitely want for you to be able to enjoy your time in VR, and that is hard to do if your headset won't charge! We would recommend trying the following troubleshooting steps to get things working:

    1. Attempt to charge the headset for 2 hours from a known working wall outlet. The headset must be left powered off or in a sleep state during this time.
    2. Try a different Cable/Charger; if possible, test the cable and charger (adapter) separately to determine the faulty component.
      • Make sure that the wall adapter can deliver an adequate amount of power for the device you have, 10W for a Quest 2, and 18W for a Quest 3
    3. Try charging the headset without the facial interface. Some facial interfaces may block the proximity sensor which can impact the power of the headset.
    4. If you are using the Elite Strap with Battery or any third-party accessories that may affect battery charging or consume power (such as external battery packs, external fans, etc.) remove these before charging.
    5. Hard Reboot the headset
      1. Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
      2. If the boot-up sound is not heard, enter the USB Update Mode and select "Boot Device"
    6. Go through a Factory Reset. Be aware that this will delete all installed apps, game progress, and user data from the device.

    Hopefully these steps get your devices working once more! If you find yourself still running into issues, please feel free to reach out to us in a private message! Click on our profile, then "Send a Message."

59 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    3 years ago

    Hello there, Allybugs. We see you're having trouble turning on your headset, but don't worry, we're here to help and will have you back up and running in no time. To answer your question, a solid red light indicates that your headset battery is dead. Please try the following to turn on your headset:

    • Try a different outlet
    • Try a different charger or charging cable

    More information on the different lights can be found here. Please let us know if this is helps. We are excited to get you back in the game!

    • dsofer's avatar
      dsofer
      Honored Guest
      3 years ago

      Same problem. solid red light. No power. Tried a couple of different chargers and cables that I know to be working (they successfully charge other devices). It's a relatively new Meta Quest 2. Only a few weeks old and <40 hours of use.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        3 years ago

        We appear to have found several rogue headsets that aren't charging. We're saddened to see that, and we hope to provide you with some information about the issue. Let's start by making sure the headset can turn on. If it seems like the headset is still unable to turn on even after 2 to 5 hours of charging, we can try a factory reset to make sure the headset can processes directives. If that doesn't help change what is going on with the headset, our next step would be to get you to our wonderful support website for some more extensive troubleshooting. You can find us by following this link, here.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        Hey there, benji.exe2. We can understand where you're coming from, knowing your options is never a bad thing! We wouldn't recommend using a Nintendo charger, however. It's recommended to use an official Quest charger, using different chargers could cause the battery to degrade and cause issues. Hopefully this information helps! 

    • yourdeafwish's avatar
      yourdeafwish
      Honored Guest
      2 years ago

      I’ve factory reset my vr and changed the chargers it still won’t work, any possible chance I can fix it or get a new one?

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        yourdeafwish If you want to discuss your replacement alternatives, please contact our agents via our support website, which may be found here. We only require a small amount of information from you, which will be reviewed after you reach out to our expert agents by email or chat. 

  • ima_munster's avatar
    ima_munster
    Honored Guest
    2 years ago

    So if you use a 45 way charger it will come back on it takes like 10 mins 

  • aion.0007's avatar
    aion.0007
    Honored Guest
    2 years ago

    Ive tried multiple outlets, multiple chargers, and even multiple bricks and it wasnt working. I come back after like 5 hours and is was still red. Idk what to do know since nothing works and it simply wont charge.

  • redline99's avatar
    redline99
    Honored Guest
    2 years ago

    In my case, when the headset is plugged to my PC and the battery dies then my pc keeps showing me unrecognized device alert forever and it does not charge at all. I have to change to another usb port to charge it. 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Thanks for reaching out redline99 The link cable is not supposed to be used to completely charge the headset. It is made with the intention of transferring files and utilizing PCVR. So it will not charge the headset a sufficient amount. However, some of the fixes mentioned on the thread might work for you. So its a good idea to give them a try. 

  • Efcaptain7's avatar
    Efcaptain7
    Honored Guest
    2 years ago

    This didn't work for me the red light won't turn on when I plug it in and it only turned on for a millisecond when I plugged it into my power bank 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey there Efcaptain7! It seems like you're experiencing some difficulties with your device not powering on. We understand how important it is for you to continue enjoying the world of VR, so we're committed to doing everything we can to help you with that! If your headset has a very low battery charge, it may automatically turn off, which can be mistaken for a boot issue during startup. To resolve this, we recommend charging your headset for a minimum of 2 hours. Some of our customers have found this to be a helpful solution. Please let us know if this resolves the issue for you! We're eager to hear from you and assist you further!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hello again Efcaptain7! We hope the troubleshooting steps we provided were helpful. Please feel free to reach out if you have any further questions or concerns!

  • Efcaptain7's avatar
    Efcaptain7
    Honored Guest
    1 year ago

    It's been 3 months and I still can't get it to boot or charge I've done nothing but leave it on the charger this whole time and it still won't charge or boot and I can't get a new one till Dec. can I get a little help 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hey there, Efcaptain7. Thank you for reaching back out to us about your controller issues. Based on our previous conversations, we would like to move this issue to private messages. You can message us by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!

  • Maxisacat's avatar
    Maxisacat
    Honored Guest
    1 year ago

    I have a different issue. Instead of a solid red light, my headset shows a flashing red light when I plug it in. After a few minutes, the light stops, and there are no lights at all. The headset is completely dead, cannot be turned on. Any ideas on how to fix it? 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hey there! We definitely want for you to be able to enjoy your time in VR, and that is hard to do if your headset won't charge! We would recommend trying the following troubleshooting steps to get things working:

      1. Attempt to charge the headset for 2 hours from a known working wall outlet. The headset must be left powered off or in a sleep state during this time.
      2. Try a different Cable/Charger; if possible, test the cable and charger (adapter) separately to determine the faulty component.
        • Make sure that the wall adapter can deliver an adequate amount of power for the device you have, 10W for a Quest 2, and 18W for a Quest 3
      3. Try charging the headset without the facial interface. Some facial interfaces may block the proximity sensor which can impact the power of the headset.
      4. If you are using the Elite Strap with Battery or any third-party accessories that may affect battery charging or consume power (such as external battery packs, external fans, etc.) remove these before charging.
      5. Hard Reboot the headset
        1. Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
        2. If the boot-up sound is not heard, enter the USB Update Mode and select "Boot Device"
      6. Go through a Factory Reset. Be aware that this will delete all installed apps, game progress, and user data from the device.

      Hopefully these steps get your devices working once more! If you find yourself still running into issues, please feel free to reach out to us in a private message! Click on our profile, then "Send a Message."

      • I_ht13's avatar
        I_ht13
        Honored Guest
        7 months ago

        IT DOESNT WORK I PAID FOR THIS BRO CMON AND NOW ITS RUINED 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hey, we wanted to check back in here to see if you still needed any further assistance. Please don't hesitate to hit us up!

      • Maxisacat's avatar
        Maxisacat
        Honored Guest
        1 year ago

        I have tried every method suggested here, but nothing works. I bought my VR device from a retail shop, and it is no longer covered by any refund policy. I mainly want it to be fixed. Is there an option I can send it back for repair?

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      We would be happy to look into this for you further if you can reach out over a PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • Anonymous's avatar
    Anonymous
    1 year ago

    This may help those having issues. 

    If lipo batteries go below a certain charge state, the charge protection circuit will stop allowing the battery to be charged.

    If you repeatedly apply power to the headset by plugging and unplugging the headset charger to the mains supply, this can push a small charge into battery before the charge protection circuit stops the power. 

    After a while it's possible to get the charge above the minimum charge state and charge protection circuit allows charging as normal.

    • Efcaptain7's avatar
      Efcaptain7
      Honored Guest
      1 year ago

      So the blinking stoped what now ? There's no light on the headset anymore

      Me and maxisacat have the same problem

       

      • Anonymous's avatar
        Anonymous
        1 year ago

        Efcaptain7  are you getting any light indications when you are doing the battery recovery with the 'blip' charging? A light should come on for a second before the battery charging circuit stops the charging process.