Hi Bunnygizer,
Thank you for bringing this issue to our attention. We understand that your device is stuck on a black screen after performing a factory update. We know how important and urgent it is for you to get your device up and running again, so we're here to assist!
We would like to investigate further, and for this we will require some information about your device and account that we wouldn't want you to disclose in a public space. Please send us a private message to help you with this query. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message".
Please remember, you must be signed into the community first to send us a private message.
We hope to hear from you soon!
