Forum Discussion

angelundmia's avatar
angelundmia
Honored Guest
6 months ago

Someone help me

Hello, I have a quest one that's kinda new, recently I did a factory reset and tried to set it up, after I finished the set up on my phone my quest is stuck, doesn't log into my meta account, just stuck on the setup page, and I actually mean it, it's not frozen just stuck...it says "1 out of 2 updates completed, please finish the set up in the meta app" even though it's already finished, someone please tell me if there's an fix for that, because I really want to use my headset again.. I've tried everything and my hope was lost, so this is my only option. I've tried to factory reset it again multiple times and it indeed did factory reset, just after the set up in the meta phone app it's stuck there...everytime... It's kinda weird, please anyone help me!

bug
help
issue
setup help
setup issue

4 Replies

  • Cloudy21264's avatar
    Cloudy21264
    Protege
    6 months ago

    Quest 1 is discontinued, so things like this are bound to happen. I would get at least a Quest 2 if you want to play.

    • Anonymous's avatar
      Anonymous
      6 months ago

      It still works if you read the info in the link.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    6 months ago

    Hey there angelundmia!

     

    We hear that you're having some troubles with your newly purchased Quest 1, that's of course not the take off we want your virtual adventures to have and we'd love to take a look into this for you.

     

    We have a step here that might just get you back into the Metaverse, so if could give it a try for us that would help us out a lot, and should that not fix the problem, then it will still help us diagnose the issue and put us one step closer to getting you back into the Metaverse.

     

    Now, please try clearing the cache and cookies of the Meta Horizon app on your mobile phone, if that doesn't fix it, then try uninstalling and re-installing it on your phone.

     

    Should that not solve the problem, then we'd like to take a closer look into this for you, for that we want to invite you to our private message, you can get there by selecting our name to get to our profile page, or by clicking here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    There we can then take a further look into this and continue troubleshooting this problem for you, to get you back into the virtual world without any delay.

    We hope this helps and look forward to hearing from you!