Son locked out of account and asked for ID
Hi all, having no success via the support email I thought I’d try here. My son was recently blocked from his account as it claimed he wasn’t 13 and needed to provide ID. He doesn’t have ID but ...
Forum Discussion
Thank you - yes the support team are aware of all these facts. I have tried different devices, browsers and connections but for all of these the issue remains.
I was told two business days and we are now beyond that, I am promised a response soon but wanted to see if others had similar experiences
Good to hear that our team knows everything that's going on! Since you've already tried the steps for the page without success and our team is aware of what's happening, the best idea would be to wait for an update from our email team. However, as it's already been past the two business days that was mentioned we'd be happy to check in on your ticket for you if you want, just send us a private message and we can have a look to see what is happening.
Wanting to know if others had similar experience is of course understandable, for that we'll let our community take the lead since we can't speak for other people that may have faced the same situation. On a side note, we do want to mention that our email team will do everything in their power to help get your son back into his account, so that he can continue his virtual adventures soon.
Thanks again and we hope you have a wonderful rest of your day VexedAxolotl!