Son locked out of account and asked for ID
Hi all, having no success via the support email I thought I’d try here. My son was recently blocked from his account as it claimed he wasn’t 13 and needed to provide ID. He doesn’t have ID but ...
Forum Discussion
Hi VexedAxolotl 🙂
asking for ID that a 13 year old does not hold.
You should be able to verify his age by a birth certificate, so he won't lose his account...... it's one of the by Meta accepted methods.
Types of ID that Meta supports for ID verification
I have to order a replacement birth certificate as his was lost in a fire. So I don’t currently have one.
I also have a slight concern that they want me to provide this document via email, not a secure service (the upload ID button doesn’t work for me) but the first problem is that we don’t have anything to hand to prove it.