Son locked out of account and asked for ID
Hi all, having no success via the support email I thought I’d try here. My son was recently blocked from his account as it claimed he wasn’t 13 and needed to provide ID. He doesn’t have ID but ...
Forum Discussion
You need to set him up as a child, using parental supervision.
- you will need your own (adult/parent) Meta account for the Quest headset.
- you will need to factory reset the Quest, then set it up using your adult account
- you will need to use the Meta Horizon app on your phone to set up a supervised child account using the Family Centre feature (look in the ||| hamburger menu in the app).
- you may lose access to any games previously purchased on your son's old account. You'll have to contact Meta support to see if they can transfer or credit those games to your son's account or your parent account.
He was on one of these but with his birthday it rolled onto the next setting which seem to have caused all these problems.
I have asked meta about rolling his account back to this but they are unwilling. So purchases will no doubt be lost and he’ll have to repurchase things and accept his save progress is gone.