Squeaky controller on brand new Q3. No advance replacement- "return to best buy"
I have a squeaky grip trigger on my left controller. It's loud, but the controller works fine. I made some time to message meta to find out I have to send my controller in and wait an undisclosed amount of time before getting a replacement (refurbished).
Apparently, there is no way to send me a left controller ahead of time as a gesture to a long-time customer to keep me playing on my new headset. As a busy adult with limited time, I don't love the idea of having my $500 purchase just sit unusable for the foreseeable future, especially with all the forum topics being made of RMAs taking forever.
I would assume that Meta could make a small exception and give me an advanced replacement (even though it's not an option any longer). However, I'm being instructed to do a FULL HEADSET RETURN to best buy in order to roll the dice on a new controller.
Is any support on the forums there to help me out- that can't be economical for Meta, plus requires me driving into town in person and fully swapping a headset for another which might have it's own issues.
It's just a squeaky button, is my only recourse really a full return? Is there any chance of me simply getting an advanced replacement of a single controller from Meta?
Hopefully, someone can help here, but this really is making me regret sticking with meta for another headset, and makes me question the warranty being worth it at all.