Hi there! I have noticed when I play a game with lower sounds (like ambient background noise for example) the speakers will crackle/have a staticky sound. I have tried all of the usual fixes and am curious if anyone else is having this problem
I just tried my 3s igsantos74 and don't have it. Tried all the volume levels, low to high. Might be just a glitch, or possibly the game. Have you tried other games, maybe playing YouTube videos etc and see if it's on everything? If so try a reboot, it might fix it. Let's know how you get on. 👍
thanks for the reply! i have tried rebooting, playing youtube videos, and rebooting, all without success unfortunately
Hey there igsantos74 !
We see you're having some issues with the speakers of your Quest 3S and realize how this could certainly impact your Metaverse experience. As we intend to look into this for you, could we please request you to reach us directly via PMs as it would allow us to gather more details around this and provide you with the most suitable assistance.
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That's a pity. You could try a factory reset. I did it a while ago for a stuck update and it was an easy process. Just go into your headset and make sure you back up all your apps and games progress so they will be where you left them, and it's easy to restore them. You could contact support too but they will likely tell you to reset anyway. If that doesn't work you might need a replacement, though it is possible a software update can fix it.
