Steph

Question

I have 2 Meta Quest 3S and nothing but problems. One just stopped working at 6 months old and the other has stopped working today just over warranty and so have to buy a new one.

One day they work fine the next they don't, this is not down to how they are being used and as they are nearly £300 I think they should last longer that 6 months and a year !

Support is no help and I now have a son who has no headset because it won't turn on or charge, its like its dead, probably software issue but Meta take no responsibility.

Does anyone have any advice as I don't want to purchase another one as they don't seem to be worth it, but my kids love them !

steve_40 · Answer

Choleni​&nbsp;I don't think they pay in pounds sterling in USA 😁.
Maybe try CeX Tech Centre in UK:
Meta Quest Repair - 2 Year Warranty | No Fix. No Fee.

Choleni · Answer

Lol, you're right. Thanks!👍🙂
Hmm, I think I need&nbsp; - along with the crystal ball - a warning light🚨, that lights up when I overlook obvious things.😅

liammmoore.2024 · Answer

Thank you, I know CEX and will try anything as although I think they are a waste of money, my boys can't live without them apparantly. Have I been unlucky with 2 having exactly same issues, not had any of these problems and have lots of devices so we look after our property, I'm just feeling a bit let down and out of pocket to be honest. I dont expect things to last forever of course not but god **bleep** these VR headsets.

Choleni · Answer

liammmoore.2024 wrote:
These VR's are played 2hrs a day until they need charging, I don't see that as excessive use

No, it isn't...... some users have really bad luck with their devices.🙁 I'm sorry for that, it's not the experience I made.&nbsp;
I have a Quest 2 for almost 5 years and a Quest 3 since release in October 2023.
They are used every day and I don't have any issues with them.

gtownfun.2023 · Answer

I got the same issues. Following

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Steph

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