Forum Discussion

TheHolyCroissant's avatar
TheHolyCroissant
Honored Guest
1 month ago

STILL cannot add my debit card.. account restriction it says

12/11 i cannot add a new card whether its on the app, on 3 diff web browsers on my computer.. clearing caches does nothing, it says its an account restriction so.. if theres a single human being who works at meta please override whatever account restriction is preventing me from giving you money. Unbelievable.

The ai chat was of absolutely no help whatsoever. It just made me angry how much time I spent not getting help in any way shape or form. I need human assistance

6 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 month ago

    Hi there @TheHolyCroissant,

     

    We noticed your post and we would love to lend a hand!

     

    So that we can at you account in detail, could you please send us a private message so we can gather a few details from you.

     

     Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hear back from you soon!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 month ago

      Thank you for letting us know the full extent of your issue. We would recommend contacting us via DM by following the steps outlined below. One of our advisors will be able to ask you some information on your account and get you the best support possible. 

       

      Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

       

      Next, click "Send a Message" to privately message us!

       

      Please remember, you must be signed into the community first to send us a private message.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 month ago

    Hi there,

     

    Just checking in to see if you still need any assistance?

     

    If you do, please don't hesitate to get back in touch with a private message!

    • TheHolyCroissant's avatar
      TheHolyCroissant
      Honored Guest
      1 month ago

      Yeah i still cant add a debit card due to an account restriction. Ive cleared caches, reinstalled apps, restarted headsets, reconnected internet, tried on 3 diff web browsers on the website.. submitted a ticket a days ago and im still locked out of my own headset. Ive missed several deals on my wishlist that ive waited months for.. i cant play the games i love playing every day with my friends n family via the games you get from horizon+

      This feels REALLY REALLY BAD. Please help me