Forum Discussion

MystaMagoo_2's avatar
MystaMagoo_2
Explorer
5 months ago

Stop downdating me!!

Can you stop pretending I need an update when all you do is install the previous version.

 

Its impossibly simple..........

 

What version is installed......

Is it greater than what the account is supposed to be on.......

YES=LEAVE ALONE

NO=Wait for update

You have previously STATED that all accounts will receive the update just at different times.

This isn't a problem.........

BUT when you keep downloading and installing the previous version because that account doesn't match your release version......thats takin the p155 and wasting my bandwidth and money.

Another pointless ranter
Yet another vague post

12 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hi there,

     

    Thanks for posting into our forum. We see you're having some problems with updates, and we'd like to see if we can help! Please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Thanks!

    • MystaMagoo_2's avatar
      MystaMagoo_2
      Explorer
      5 months ago

      Errr no I don't have a problem,Meta has a problem,as stated.

       

      It needs sorting out asap!

      I have more than 1 account,they receive 'updates' at various times/stages.

      1 account usually updates 1st.

      So this account gets say v79 but if I log in with another account that hasn't been 'allocated' the update yet,meta link says ooooo you need an update...............

      So it downloads an 'update' but its NOT an update,its a downgrade to v78.

      And when I log back in with the account that received an update the software gets updated again.

       

      Meta is wasting my bandwidth when it continuously does this.

       

      If all accounts are getting the update at some point or the other then there is NO NEED to downgrade the software!

      If one account has the update before its meant to then just leave it alone.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        5 months ago

        Hello MystaMagoo_2, thank your for your reply. We understand that you have some issues with the our software updates on the Meta Quest. We suggest that you check the latest software updates through this link here. And also submit the bug report here that can help bring the issue to our engineering team, who can work on the updates for the device. 

         

        If you still need any further support, please don't hesitate to reach out to us through the DM, and our team will be able to assist you further. Thank you in advance for your understanding! 

      • MystaMagoo_2's avatar
        MystaMagoo_2
        Explorer
        1 month ago

        If you'd actually read the thread not just the last post you may have been better placed to contribute a reply.

      • MystaMagoo_2's avatar
        MystaMagoo_2
        Explorer
        1 month ago

        Hi

        I don't want to use beta program.

        Funny thing is the headset has updated to 83 a while back but the same account on pc downdates to 81,the headset is also running the new navigator.

        And the pc account running 83 the corresponding headset/account runs 81 and no navigator.