stuck at boot loop after update v79 quest 2

Same did factory reset did side load software install still same loop terrible product 

long story short, headset is bricked my only option was to deal with customer support, customer support seems full of ai chatbots that respond with generic bloated msges and constantly derail the conversation because each new response seem to be from a different "person", support just like its software - utter crap, i'd rather shoot myself than deal with meta ever again

I have already stated in my first post that i cannot use factory reset or any other function aside from power off and device info, in case of factory reset it gives a submenu of confirmation and upon selecting yes screen goes black for a second and then im back at boot menu, other options such as "sideload update" or "boot device" do the same thing, upon activating them screen turns off for a sec and then im back to bootload menu

Hey NotOFFENSIVEname

Being stuck on the boot menu is no good. Let us try and help you with this. As you've made it to the USB update mod can we have a suspicion that you're attempting a factory reset? But as you've stated you can't select the factory reset option in the boot menu.

We have something for you to try here, it's called the Software Update Tool to use it you will require a connection to your PC with your USB cable. I understand that USB connectivity is currently an issue but go ahead and try anyway. The link will explain the process in easy to follow steps.

Let us know how this goes so we can help you further if needed.

Thanks for your efforts so far.