Forum Discussion

meow.710735's avatar
meow.710735
Explorer
24 days ago

Stuck on loading screen forever in Meta Horizon Hyperscape (Quest 3)

Device: Meta Quest 3

App: Meta Horizon Hyperscape

Issue Description:

Since the first day I got my Quest 3, I have never been able to successfully load into any environment in Hyperscape.

​When I select a world (either a featured official world like "Gordon Ramsay's kitchen" or my own scanned world), it gets stuck on the purple "starry tunnel" loading screen indefinitely.

​The loading dots keep animating, but the environment never renders.

​I have tried waiting for several minutes, but eventually, I have to quit to the home menu.

​This happens to BOTH official featured worlds and my personal scans.

 

Troubleshooting done:

​1.Restarted the headset multiple times.

​2.Reinstalled the app.

​3.Tested on different Wi-Fi bands.

(Note: My network can access other Meta services and the Store without issues.)

 

Did anyone encountered this problem? I already update hyperscape and system to the latest version, but still doesn't work. And I also have enough storage space.

1 Reply

  • steve_40's avatar
    steve_40
    Honored Visionary

    Turn off wifi on your phone and enable using cellular data. Now connect your headset to a wifi hotspot on your phone. See if hyperscape works. If it does, then it means your router or ISP is blocking the hyperscape servers.