Stuck on Quest 2 Firmware 50.x — Can’t Update, Can’t Pair, Completely Unusable

Hi everyone,

I’m really stressed and discouraged by what’s happening with my Quest 2 right now, and I’m hoping someone here can help me.

I don’t use my headset very often since my kids are still too young for VR. Today I wanted to use it again, but it was still on version 50.x, and several things no longer worked — including casting. In the settings, it said there were no updates available.

So I followed the official procedure here:
https://www.meta.com/fr-ca/help/quest/software_update/
…but I always get the error “Device not supported” when trying to manually update it.

I then tried to contact Meta Support, but my headset does not appear in my devices list:
https://www.meta.com/my/devices/
Even when I enter the serial number manually, the site says it’s invalid. Because of that, I can’t open a support ticket or talk to anyone at Meta.

I tried everything I could think of: another computer, another iPad, anothere Wifi, reinstalling Meta Horizon on iOS, etc. Casting still doesn’t work, updates still don’t work — nothing works.

In panic, I made the worst mistake possible: I factory reset my Quest 2. Now I’ve lost everything, and it got even worse: the headset can’t pair with the Meta Horizon app anymore. It’s completely unusable, and honestly I’m freaking out.

I’m almost sure this is all caused by being stuck on the old 50.x firmware, but I can’t find any way to force an update or get the headset back online.

If anyone has gone through this, knows a workaround, or knows how to manually update a Quest 2 in this situation, please — I’d really appreciate your help.

Thank you so much.