Forum Discussion

LordSnooz's avatar
LordSnooz
Honored Guest
4 months ago
Solved

Stuck on Quest 2 Firmware 50.x — Can’t Update, Can’t Pair, Completely Unusable

Hi everyone,

I’m really stressed and discouraged by what’s happening with my Quest 2 right now, and I’m hoping someone here can help me.

I don’t use my headset very often since my kids are still too young for VR. Today I wanted to use it again, but it was still on version 50.x, and several things no longer worked — including casting. In the settings, it said there were no updates available.

So I followed the official procedure here:
https://www.meta.com/fr-ca/help/quest/software_update/
…but I always get the error “Device not supported” when trying to manually update it.

I then tried to contact Meta Support, but my headset does not appear in my devices list:
https://www.meta.com/my/devices/
Even when I enter the serial number manually, the site says it’s invalid. Because of that, I can’t open a support ticket or talk to anyone at Meta.

I tried everything I could think of: another computer, another iPad, anothere Wifi, reinstalling Meta Horizon on iOS, etc. Casting still doesn’t work, updates still don’t work — nothing works.

In panic, I made the worst mistake possible: I factory reset my Quest 2. Now I’ve lost everything, and it got even worse: the headset can’t pair with the Meta Horizon app anymore. It’s completely unusable, and honestly I’m freaking out.

I’m almost sure this is all caused by being stuck on the old 50.x firmware, but I can’t find any way to force an update or get the headset back online.

If anyone has gone through this, knows a workaround, or knows how to manually update a Quest 2 in this situation, please — I’d really appreciate your help.

Thank you so much.

6 Replies

      • Choleni's avatar
        Choleni
        MVP
        4 months ago

        Great......glad, you got your device working again!

    • JimmySprinkles's avatar
      JimmySprinkles
      Honored Guest
      3 months ago

      I did everything in this video to a T and I still cant get it to connect to my app, I am also stuck on set up

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        3 months ago

        Hi there JimmySprinkles,

         

        We've just come across your post regarding the issue you are having with your Meta Quest 2 headset not being able to pair with the Meta Horizon mobile app. Knowing how eager you are to get back into the world of VR as soon as possible, we'd love to lend a hand.

         

        Thank you for having made sure that your Meta Quest 2 is on the latest software update. Please follow these troubleshooting steps:

         

        1. Ensure the phone is compatible with the Meta Horizon mobile app

         

        2. Ensure the mobile app and headset are on the latest available version

         

        3. Ensure phone and headset are connected to the same network, on the same frequency

         

        4. Ensure that "precise location" and "nearby devices" permissions are allowed for the Meta Horizon mobile app by checking the phone's settings

        - If the Meta Horizon mobile app has not been used for several months, the phone may have automatically disabled these permissions

        - If previously paired, you may see a notification advising you to turn on permissions. Click "continue" to be taken to the phone's app permission settings to adjust the settings.

         

        5. Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)

         

        Should your issue persist after having followed all of the suggested steps, then please send us a private message to look into things a bit further. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

         

        Wishing you a great time in the world of VR!