Forum Discussion

LostyJames's avatar
LostyJames
Honored Guest
28 days ago

Support not available for this product !!

Hi, bought a new Quest 3s, linked with a connected horizon account. Couldn't claim the promo batman game so I tried support. Logged into my meta account and it says there are no devices associated with my account then tried with the "other option"

entered serial numbers (the one on the device) and got a "no support available for this product " which must be a mistake. 

can't talk to an agent because there are no devices associated with my account, can't get around by identifying my device... I have spent 3 hours trying to find a way. 

please help ! Willing to contribute however you want to help speed this up. Thank you 

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    28 days ago

    Hi there LostyJames,

     

    Not to worry we are more than willing to lend a hand so you can join us to explore the seedy underbelly of Gotham City.

     

    Please send us a Private Message, so we can gather a few details from you.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hearing back from you soon!

  • steve_40's avatar
    steve_40
    Consultant
    27 days ago

    Regarding the serial number, it should be the kit serial number on the original box, not the headset number.