Hey B00ie23,
Thanks for bringing this to our attention. We have a few suggestions you could try!
Please try downloading the Meta Quest Link App installer here - and then choose the 'repair' option from the installer.
You should also try using different USB 3.0 ports - try using some of the ports on the rear of your computer if any are available. These will be more reliable as they come from your motherboard rather than PC case.
Also double check if you have Air Link enabled - it can cause conflicts with the cable!
Are you sure this answer isn't meant for someone else?
The Link popup in the headset isn't accessible. It has nothing to do with the Link app.
B00ie23 doesn't even get to the point of having problems with the Link app.
I appreciate the suggestion, but this issue does not impact the PC software- it is behaving as expected, although it's nice to refresh the software ensuring it's stability.
The issue rests within the Quest 2 headset itself; the OS is partially broken that prevents me from launching Link while connected to a bridge. Keep in mind that I have already factory reset the headset as a last resort and completed all available updates.
If by any chance are there suggestions on how I can temporarily downgrade to a previous version (probably v79.1028) until a later build beyond v79.1030 releases?
Hi again B00ie23!
Thanks for letting us know and clarifying the issue. That's a big help!
What we'll do is provide you with some additional support on this in our DMs. To do that, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Chat with you soon!
I am having the same issue with my Quest 3. It seems I can successfully connect via Link if both my headset and PC are using my mobile phone Hotspot connection, but when I try using Link when connected via my air bridge, I am seeing the same symptoms. Using the Hotspot for this connection is not ideal as the connection is not strong/fast enough and causes stuttering in the headset, and I do not have access to another wifi connection at this time. Any help troubleshooting the air bridge connection would be appreciated!
