Forum Discussion

B00ie23's avatar
B00ie23
Protege
10 months ago

System UX crashes when trying to launch Quest Link (v79.1030)

Today my Quest 2 headset installed build v79.1030, which was having an issue that caused it and previous versions to always display as v79.1027. After clearing through all available updates, I tried...
MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
10 months ago

Hey B00ie23,

 

Thanks for bringing this to our attention. We have a few suggestions you could try!

 

Please try downloading the Meta Quest Link App installer here - and then choose the 'repair' option from the installer.

 

You should also try using different USB 3.0 ports - try using some of the ports on the rear of your computer if any are available. These will be more reliable as they come from your motherboard rather than PC case. 

 

Also double check if you have Air Link enabled - it can cause conflicts with the cable!

B00ie23's avatar
B00ie23
Protege
10 months ago

I appreciate the suggestion, but this issue does not impact the PC software- it is behaving as expected, although it's nice to refresh the software ensuring it's stability.

The issue rests within the Quest 2 headset itself; the OS is partially broken that prevents me from launching Link while connected to a bridge. Keep in mind that I have already factory reset the headset as a last resort and completed all available updates.

If by any chance are there suggestions on how I can temporarily downgrade to a previous version (probably v79.1028) until a later build beyond v79.1030 releases?

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    10 months ago

    Hi again B00ie23!

     

    Thanks for letting us know and clarifying the issue. That's a big help! 

     

    What we'll do is provide you with some additional support on this in our DMs. To do that, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Chat with you soon! 

    • Disco__Jesus's avatar
      Disco__Jesus
      Explorer
      9 months ago

      I am having the same issue with my Quest 3. It seems I can successfully connect via Link if both my headset and PC are using my mobile phone Hotspot connection, but when I try using Link when connected via my air bridge, I am seeing the same symptoms. Using the Hotspot for this connection is not ideal as the connection is not strong/fast enough and causes stuttering in the headset, and I do not have access to another wifi connection at this time. Any help troubleshooting the air bridge connection would be appreciated!

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        9 months ago

        Hi there Disco__Jesus,

         

        Thanks for joining the discussion, since you are able to connect with a Hotspot this could potentially be an issue with your network rather than the headset.

        1. Try checking the settings of the Antivirus software for options to whitelist or add the Meta Quest Link app as a trusted program.
        2. Adding the Meta Quest Link app to the antivirus software’s whitelist or trusted list should help resolve slow down or issues accessing content without compromising your system integrity.
        3. Please have a look at this public article for additional information on antivirus software. 
        4. You can also try using the RouteThis Helps app, to diagnose any issues with your networks coverage.

        Let us know if you were able to get this resolved successfully!