Forum Discussion

phillyd023's avatar
phillyd023
Expert Protege
7 years ago
Solved

Talk to live chat tech support (where is it?)

I was chatting live on my computer with a tech guy from oculus trying to resolve an issue. I cant for the life of me figure out how I did that? 

where do I go to chat live with support?
Oculus Support
  • MetaStoreHelp's avatar
    MetaStoreHelp
    3 years ago

    Hey there! To reach us at Support so we can help you resolve this, this is where you need to go: https://metaque.st/Support

    You can also send us a PM here. Make sure you're logged on then click our profile picture. Thanks and we hope to see you soon!

59 Replies

  • cybereality's avatar
    cybereality
    Grand Champion
    7 years ago
    Go to this page: https://tickets.oculusvr.com/hc/en-us/requests/new then look on the bottom right corner. I small black box should appear after a few seconds, you can click to start a chat. It's a little hidden now, but we are looking at redesigning the page to be easier. Thanks.
    • savarious.2023's avatar
      savarious.2023
      Honored Guest
      2 years ago

      I am kicked out of my Oculus account because they said out to verify my age how do I verify my age

       

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        Thank you for letting us know about your problem verifying your age. We would love to help you figure this out, savarious.2023, but to help, we would need you to head over to our PMs so that we can get some information from you and hopefully get you back into your headset. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • YoeyYutch's avatar
    YoeyYutch
    Explorer
    7 years ago
    I clicked on the link that

    cybereality said:

    Go to this page: https://tickets.oculusvr.com/hc/en-us/requests/new then look on the bottom right corner. I small black box should appear after a few seconds, you can click to start a chat. It's a little hidden now, but we are looking at redesigning the page to be easier. Thanks.



    I clicked on the link and also found that the small chat box does not appear in the bottom right corner. It used to pop up just like you said. If there is a new link could somebody please post it here? Thanks.
  • Lastnate's avatar
    Lastnate
    Honored Guest
    7 years ago
    Your chat is not showing up and there is no phone number for support.  This is very frustrating as I had bought a laptop that met all the requirements and I was able to chat with a support guy at Christmas time.  He recommended that I buy a laptop that is on your webpage as approved laptops.  So I actually sent the brand new laptops (2) that I had purchased back.... and bought 2 new (from your recommended laptops page).  I fired them up thinking ok this will be easy now..... WRONG  I still have no video in the headset.  I have tried different plugs.... I have went into the nvidia settings and made sure the graphics card was the primary output.... I have done everything I have read in any forum and what your technician recommended.  I really want to get help on this but helpl over email is not going to be sufficient.  Im afraid this is probably the worst communication I have ever seen from a company as far as support.  There basically is none :(  Please reply to me on how I can communicate..... There is no phone number and now no chat...... 
  • PatchmanSC's avatar
    PatchmanSC
    Honored Guest
    5 years ago
    someone bought me a game for oculus 2, they have an email receipt but no code.  i dont think they did the "gift to a friend" properly since i never got an email with a code either.  how do we get the code?
  • Djmarkat07's avatar
    Djmarkat07
    Explorer
    3 years ago

    Guys I have the solution! Contact this email: support@oculusvr.com for them to open a support ticket and help you with your issue. That has been working for me (kind of). Just a fair warning before contacting, there support is not the best.