Over the past couple of days I have noticed that my quest 3 has started to experience some jitter. When I move from side to side, the menu and environment begin to twitch. When I move the controller the same thing happens. This happens both through the broadcast and in the quest itself. This has never happened before.
Hey there, Smart136! Jittering issues can really damper the VR experience; let's see what we can do to help you out.
Please try doing a reboot of your VR headset with the steps bellow:
If the issue still persists, please let us know!
I rebooted the device in the same way as you described, it did not help.
Here's what I noticed: if you turn on the cameras instead of the environment in the helmet, the shaking almost completely stops. This also applies to augmented reality games. As soon as I turn on the environment, I notice a shaking every few seconds when moving.
Hey again, Smart136! We're going to ask you some questions so that we can get a better idea of how to assist you!
Thank you so much for your patience. We're looking forward to hearing from you!
Hey I know I am very late but I was wondering if you were able to fix this? I am having the exact same issue
Hello there! Were you able to restart the headset or reset?
I did a factory reset, Restart, Clear boundry, pretty much everything can be done, This was also instructed by customer support and it seems like this is a hardware issue because they were asking for my address to ship me a new one so I just contacted amazon for a refund and hopefully they accept my refund because meta doesn't support warrenty where I live sadly
Had mine 10 days. Line across the bottom of the right screen and it the image shakes just on that eye. Hard reset does nothing. I bought this as a gift while away for work. Meta tells me that I have to take it back to the country I bought it from. $1500 plane ticket vs buying another one. Ugh. Quality issues that the customer is now shouldering
Hey there JerryActrix, thank you for reaching out to us. We'd love to look into this for you.
To allow us to collect some additional information, could you kindly send us a private message? To do so, please click the following link or go to our profile page.
We look forward to hearing from you soon!
Вітаю Друже, спробуй поставити Virtual Desktop, це платна програма, але вона мені пофіксила проблему
Same issue. The UI window shakes/jitters and refuse to stay still. Although it doesn't move much it's really annoying and makes 2D apps unusable. I don't notice this in game; it's just the 2D windows. I experienced this on two Quest 3 headsets so it's a software issue.
