The image is shaking on Quest 3
Over the past couple of days I have noticed that my quest 3 has started to experience some jitter. When I move from side to side, the menu and environment begin to twitch. When I move the controller ...
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I rebooted the device in the same way as you described, it did not help.
Here's what I noticed: if you turn on the cameras instead of the environment in the helmet, the shaking almost completely stops. This also applies to augmented reality games. As soon as I turn on the environment, I notice a shaking every few seconds when moving.
Hey again, Smart136! We're going to ask you some questions so that we can get a better idea of how to assist you!
- Are you using PCVR or Standalone?
- When did this start?
- Did you do anything on the headset that you can remember right before this started?
- Is this happening in every game/app, or just the home environement in the headset?
Thank you so much for your patience. We're looking forward to hearing from you!
I use pc.vr and sometimes offline mode.
I noticed this after I bought Wi-Fi and started using a headset with pc.vr.
This happens almost everywhere. In the headset mode and via pc.vr.
The situation gets much better when I use pass-through mode in menus and mixed reality games. This almost never happens in this mode.
I also got a bug with reducing the volume. When I press the centering (calibration) button, the volume gradually decreases to zero. After a few seconds I can add it, and this also happens when opening applications.
I can get rid of this by rebooting the device, this helps for a while, but over time it appears again.
As for the jitter, rebooting doesn’t help, I even reset the headset to factory settings, that didn’t help either.
After resetting to factory settings, a bug with the volume just appeared.
I hope that this is also a software bug, which will be fixed with subsequent updates.Thank you for the detailed update, it is very much appreciated! We just want to verify a few more things to ensure we are being as thorough as possible with any future troubleshooting for you.
Here are some potential causes of potential jitter/tracking issues:
- Playing environment is too bright, oversaturating the camera, or has interfering lights
Examples: Christmas lights, LED strips, direct sun exposure, etc.
Resolution: Adjust the intensity of lights, try turning some lights off, reduce sun exposure or use curtains/blinders - Playing environment is too dark, preventing the tracking cameras working properly due to lack of lighting
Resolution: Turn some light on, open curtains/blinders - Playing environment contains reflective surfaces, interfering with the tracking cameras
Examples: mirrors, television screens, window reflections, glasses, polished marbles, etc.
Resolution: covering the reflective surfaces while playing, play in a different location - Playing environment does not have enough contrast between objects or textures composing it
Examples: varnished wood furniture and parquet floors, all white walls, etc.
Resolution: Play in a different location - Dirty tracking cameras
Resolution: Cleaning the tracking cameras by following the product care and best practices
Interesting to note that you received that volume bug issue after a factory reset. Can you please try factory resetting one more time, just to test this out further? Also, are you performing a factory reset via the headset or through the app itself?
We are looking forward to hearing back from you and continue working together on this!
- I have no problems with the room.My curtains are closed, the lights are on, the room is furnished and there are paintings on the walls, I don’t have large mirrors. I cleaned the cameras with a soft cloth. I have a New Year's garland, but I turned it off, nothing has changed.Trembling manifests itself in different ways.For example, today I played table tennis in the headset, the shaking occurs when I press the menu tabs, this does not happen during the process itself. (It also depends on the application)As soon as I click on any tab, a freeze occurs at that very second, which may be followed by a couple more jerks, after which everything works normal.When I play through PC/VR this happens at random times, no matter what I do (press buttons in the menu or play), the twitch occurs every 5-10 seconds.I reset the settings using the app on my phone.Maybe I should try doing this through the headset itself?
- Playing environment is too bright, oversaturating the camera, or has interfering lights
Hi,
My Quest 3 is 7 days old and I am facing the same issue after 7 days.
