Triple issue since the update on 06/09/25

Hi there!

We’ve noticed that you might be experiencing some difficulties with your controllers and the Meta Quest Link following the recent update to your headset. We’d be more than happy to assist you and explore how we can help.

In some cases, the environment you are in can cause problems, so take a look at the following link for some helpful tips.

Here are also few other suggestions we recommend trying to see if they resolve the issue with the controller and suing the Link application:

1. If applicable, try removing any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.) 

2. Check for sufficient battery charge

3. Use the Meta Quest Software Update Tool to sideload an update

4. Ensure computer operating system is fully  up-to-date. 

5. Install the latest Meta Quest drivers on your computer. 

• Close the Meta Quest Link app. 
• Press the Windows key + R on your keyboard to open the Run command. 
• Enter C:\Program Files\Oculus\Support\oculus-drivers. (File path may be different per user based on the install location) - Open oculus-driver. 
• Open the Meta Quest Link app and then try to connect your headset again.

If the problems persists please get in touch with us over private message so we can look into it more. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!  

I'm having the same problem.

Using the "repair link" button on the Air Link screen was what worked for me.

With regards to 3). 

If you are referring to being stuck on Meta logo with the purple void on the background try this: in oculus tool check if Codec is set to Default. I changed it to H.265 few days ago and this problem started happening. Changed back to default and was able to connect to link again. 

Once, you are connected to link you can change to H.265.

With the more recent hotfix on v81, the issue on the controllers not updating and them being tracked 180 degrees from their actual orientation are solved, but not being able to connect to the Quest Link app on my PC still persists, it doesn't let me connect via link cable or air link, so there is still an issue with the software for the Quest because I already repaired, reinstalled and update the drivers for the app and I'm still unable to connect; like before, we need an another hotfix ASAP even if it's been like that for almost a month...