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LilSuicideBoy's avatar
LilSuicideBoy
Honored Guest
6 months ago

Trouble on Signing in

I turn my oculus on and when I try to sign into my account, all I get is the pass through affect can somebody please help me 

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    6 months ago

    Hi there,

    Thank you for explaining your issue with Meta Quest, we appreciate how this can alter your experience and hope to provide some guidance below!

    Please reboot your headset without wearing it:
     

    Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound.

    If the boot-up sound is not heard:

    1. Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
    2. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
    3. Use the volume buttons on your headset to highlight Yes and press the power button.

    If you continue to experience this issue, please don't hesitate to send us a PM or create a ticket with Meta Store Support.

    Thank you very much!