Forum Discussion

SpikyBluebird1965's avatar
SpikyBluebird1965
Honored Guest
6 months ago

Trying to contact Support for Meta Quest 3 but can’t verify I own it?

Hello, my Universal Menu isn’t working on my Meta Quest 3 I just purchased SECOND-HAND. I went to contact support but using my account that is already linked through the Meta Horizon app doesn’t recognize I own it. Using the serial number(which i got from scanning the QR code) also doesn’t recognize the device. I’m not trying to solve my universal menu issue here, just want to know how I am able to contact support in any way but the forum. Thank you

3 Replies

  • Choleni's avatar
    Choleni
    MVP
    6 months ago

    Hi SpikyBluebird1965 🙂

    You can usually contact support via email, chat, or whatsapp.

    But according to the note on the site, live chat is currently unavailable.🙁

    Get support | Meta Store 

     

    Which serial number did you use? From the headset or from the box?

    You'll need to put in the serial number from the box.

     

    • SpikyBluebird1965's avatar
      SpikyBluebird1965
      Honored Guest
      6 months ago

      Ahhh that would explain why it wasnt working. I dont have the box so i was using the SN on the headset itself. Since I dont even have that serial number I cant get to page that allows me to see the email to contact, so im still stuck. Thank you for informing me

      • Choleni's avatar
        Choleni
        MVP
        6 months ago

        You can contact support here in the forum to see if they can help.

        Send a PM @MetaQuestSupport

        Click on their name, then click the "send a message" button.

        Good luck🤞