Forum Discussion

SpikyBluebird1965's avatar
SpikyBluebird1965
Honored Guest
11 months ago

Trying to contact Support for Meta Quest 3 but can’t verify I own it?

Hello, my Universal Menu isn’t working on my Meta Quest 3 I just purchased SECOND-HAND. I went to contact support but using my account that is already linked through the Meta Horizon app doesn’t reco...
Choleni's avatar
Choleni
MVP
11 months ago

Hi SpikyBluebird1965 🙂

You can usually contact support via email, chat, or whatsapp.

But according to the note on the site, live chat is currently unavailable.🙁

Get support | Meta Store 

 

Which serial number did you use? From the headset or from the box?

You'll need to put in the serial number from the box.

 

  • SpikyBluebird1965's avatar
    SpikyBluebird1965
    Honored Guest
    11 months ago

    Ahhh that would explain why it wasnt working. I dont have the box so i was using the SN on the headset itself. Since I dont even have that serial number I cant get to page that allows me to see the email to contact, so im still stuck. Thank you for informing me

    • Choleni's avatar
      Choleni
      MVP
      11 months ago

      You can contact support here in the forum to see if they can help.

      Send a PM @MetaQuestSupport

      Click on their name, then click the "send a message" button.

      Good luck🤞