Forum Discussion

SpikyBluebird1965's avatar
SpikyBluebird1965
Honored Guest
11 months ago

Trying to contact Support for Meta Quest 3 but can’t verify I own it?

Hello, my Universal Menu isn’t working on my Meta Quest 3 I just purchased SECOND-HAND. I went to contact support but using my account that is already linked through the Meta Horizon app doesn’t reco...
Choleni's avatar
Choleni
MVP
11 months ago

Hi SpikyBluebird1965 🙂

You can usually contact support via email, chat, or whatsapp.

But according to the note on the site, live chat is currently unavailable.🙁

Get support | Meta Store 

 

Which serial number did you use? From the headset or from the box?

You'll need to put in the serial number from the box.

 

SpikyBluebird1965's avatar
SpikyBluebird1965
Honored Guest
11 months ago

Ahhh that would explain why it wasnt working. I dont have the box so i was using the SN on the headset itself. Since I dont even have that serial number I cant get to page that allows me to see the email to contact, so im still stuck. Thank you for informing me

  • Choleni's avatar
    Choleni
    MVP
    11 months ago

    You can contact support here in the forum to see if they can help.

    Send a PM @MetaQuestSupport

    Click on their name, then click the "send a message" button.

    Good luck🤞