Two factor authentication not receiving text.
Hi, I need help! I've been struggling for days to log into my meta account. The problem is that the two factor authentication is not sending me the confirmation code to my phone via sms. I've had to ...
Forum Discussion
Hi Dawsy1979​ 🙂
You must contact support, they can help you with your problem.
You can do that via email, chat or whatsapp here:
or by sending a PM MetaStoreHelp​ here on the forum.
Click on their name, then click the "message" button.
I am having this same problem and NO MetaQuestSupport says they can’t help me. I had to do a damned factory reset because the new updates screwed everything up in my headset. Couldn’t change up my avatar, games wouldn’t load. Multiple problems! Now iI can’t get in because of 2FA.
Hey Dawsy1979,
Don't panic, we haven't forgot about you! We are more than happy to look into your issue as well. We know it's never great when you can't get into your Meta Account and we'll do everything we can to resolve that for you. Whenever you get the time, please reach out to us privately and we'll investigate this for you further!
To save any further complications, please see below on how to create a private message with us!- Please select our name to get to our profile page, or click here: Community Support.
- Next, click "Send a Message" to privately message us!
- Please remember, you must be signed into the community first to send us a private message.
We greatly appreciate your patience and hope to connect with you soon!
Hi again Dawsy1979!
We'd just like to check in with you as it's been over 12 hours since our last message to you. We'd like to ensure your issue has been resolved effectively. If you're still encountering this problem, please don't hesitate to reach out to our support team privately using the steps in our message above. We'll be more than happy to guide you in the right direction!
Thanks in advance!
