Forum Discussion

weJetirovafsreltiH's avatar
weJetirovafsreltiH
Honored Guest
27 days ago

Two-factor authentication support?

I had Duo Mobile set up for my meta account and I had to factory reset my phone now I'm signed out of that so I can't log into my meta account is there any way to fix this? Spent so much money on my account 😭

Meta Account

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    27 days ago

    Hi @weJetirovafsreltiH,

     

    Thanks for contacting us.

     

    We understand that being unable to log in into your Meta account isn't ideal so we'd like to help you get back into your account and the Metaverse.

     

    If you request too many 2FA codes, your account might be temporarily locked from sending more codes. In this case, you need to wait 24 hours before trying again. 

     

    • If you aren't receiving a text message when setting up 2FA, try the following steps:
    • Ensure that your phone carrier is supported.
    • Check your phone's network connection.
    • Look for any outage reports from your network provider.
    • Make sure that flight mode is turned off.
    • Restart your phone.
    • Check that the message isn't affected by your blocked numbers.
    • Update your phone's operating system.
    • If these steps don't resolve the issue, you may need to contact your phone carrier for further assistance.

     

    If you've lost access to your account because you can't receive the 2FA code, please send us a private message:

     

    • Please select our name to get to our profile page, or click here
    • Next, click "Send a Message" to privately message us

     

    Please remember, you must be signed into the community first to send us a private message.

     

    We look forward to hearing from you.