Unable to add a certain person

Hey there Skully654,

 

Thanks for reaching out regarding the issue you've been facing with adding a friend on your Quest device. We'd love to gather a few more account details so we can look further into this for you and would like to invite you to PM us. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

In the meantime, it doesn't hurt to perform a quick reboot of your device to make sure it's just not a random glitch with with the system:

 

Hard reboot the headset

- Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound

 

If the boot-up sound is not heard:

- Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.

- Use the volume buttons on your headset to highlight "Boot Device" and press the power button.

- Use the volume buttons on your headset to highlight Yes and press the power button.

 

We also suggest signing out and back into the Meta Horizon app on your mobile device and attempting to add your friend through there instead of the headset, if you haven't already!

 

Hope to hear from you soon!